- What are your shipping options?
We offer 2 options on our e-commerce orders – FedEx Ground and FedEx 2Day.
We do not ship to PO boxes. - What are the shipping costs?
Shipping costs are calculated automatically based on your shipping address and what is ordered.
We do not ship to PO boxes. - How long until I get my delivery?
Orders are typically processed and fulfilled the next business day. FedEx Ground shipping is 1-4 days throughout most of the US. Consult www.fedex.com to calculate transit times. We ship from zip code 44114. FedEx 2Day delivers to the continental US by the end of the 2nd business day from the date it is shipped.
- How can I track my order?
As soon as your order is shipped, you will receive a tracking number in your confirmation email. You can track your order at www.fedex.com.
- How do I modify or cancel my order?
To change your order before it is shipped, please contact our Customer Operations team. They can be reached at 216-881-8111 or [email protected].
- Are my payment details/data secure?
Absolutely. We use all the latest encryption technology and do not store credit card details.
- Where is your product made?
Our products are made with pride at our 250,000 sq foot headquarters and manufacturing facility in Cleveland, Ohio.
- What is the return policy?
Please take care in making your selection, as products purchased from our e-commerce site are not returnable except in the case of a quality issue, errors in shipment, or damage. Please report all discrepancies or damage within 72 hours upon receipt by calling 1-800-380-0138. Products authorized for return must be in original, salable condition.
- What do I do if I received a defective order?
Please contact our customer operations team at 216-881-8111 for assistance. We will need your order number along with the product lot number to begin the process.
- How do I contact your company if my question isn’t answered here?
You may contact our customer operations team at 216-881-8111.
