- What are your shipping options?
We offer 2 options on our e-commerce orders – UPS Ground and UPS 2nd Day Air.
We do not ship to PO boxes. - What are the shipping costs?
Shipping costs are calculated automatically based on your shipping address and what is ordered.
We do not ship to PO boxes. - How long until I get my delivery?
UPS Ground shipping is 1-4 days throughout most of the US. Consult www.ups.com to calculate transit times. We ship from zip code 44114. UPS 2nd Day Air delivers to the continental US by the end of the 2nd business day from the date it is shipped.
- How can I track my order?
As soon as your order is shipped, you will receive a tracking number in your confirmation email. You can track your order at www.ups.com.
- How do I modify or cancel my order?
To change your order before it is shipped, please contact our Customer Operations team. They can be reached at 216-881-8111 or [email protected]
- Are my payment details/data secure?
Absolutely. We use all the latest encryption technology and do not store credit card details.
- Where is your product made?
Our products are made with pride at our 250,000 sq foot headquarters and manufacturing facility in Cleveland, Ohio.
- What is the return policy?
Products purchased from our e-commerce site may be returned in original, salable condition for up to 30 days. Full purchase price will be refunded. Shipping costs are not refundable.
- What do I do if I received a defective order?
Please contact our customer operations team at 216-881-8111 for assistance. We will need your order number along with the product lot number to begin the process.
- How do I contact your company if my question isn’t answered here?
You may contact our customer operations team at 216-881-8111.
